How do I register?
Go to this page, select a Username and enter a valid email address. You will be sent an email to the supplied email address with a verfication link.
If you haven’t received an email after 5mins, please check your Spam/Junk folder. Click on the link to verify your email.
A second email will be sent with your password.

I don’t like the password that has been supplied, can I change it?
Yes, go to this page to reset your password. You will need your valid email address or Username.

Do you offer refunds?
In most circumstances, no. The exception being when you have purchased a low resolution and high resolution photo of the same image. We will refund the cost of the lower resolution image. This is because your higher resolution images supercedes the lower resolution image and license.

How do I use your site to make a purchase?
It’s a very simple process.
Once you have found the image you like, select your Product Type.
Select any image options you want.
Select the Product or Size.
Enter the quantity, it will automatically select 1 for you.
Click on “ADD TO CART”.
Add a donation to the cart if you wish.
Select Shipping method.
Click “Proceed to checkout”.
Enter your billing address or Login. If you’re a new customer, you will need to verify your email address for the account.
Select your Payment method and agree to the Terms and Conditions.
Click on the “Proceed to Paypal” or “Proceed to Coinbase” button.
The website will give you the option to “Round Up” to donate, You can either accept this or click No Thankyou.
You will now pay for your purchase through the selected method.

Select Product Type
Select Image Option (optional)
Select Product or Size and Add to Cart
Review cart and click Donate if you wish to donate to Cancer Council QLD
Select Shipping Method and click Proceed to checkout
Enter billing details or login if you already have an account
Review your order
Select your payment method and agree to the terms and conditions
Round Up your purchase to donate to Cancer Council QLD or click on no thank you

I purchased a photo, do I get a hard copy?
Yes, if you have purchased a Print. Otherwise, all our images are digital and delivered digitally. You will receive a link to download your purchased images a minute or two after you have completed checkout.

I purchased a product, how long before I get it?
It depends on how busy our supplier is. We endevour to have our products delivered within 14 days of an order.

What do the “Photo Options” mean?
16:9 Aspect – A “Wide Screen” version of the image.

Normal
16:9

Vignetting – Also known as “light fall-off” (sometimes spelled “light falloff”) is common in optics and photography, which in simple terms means darkening of image corners when compared to the center. Vignetting is either caused by optics, or is purposefully added in post-processing in order to draw the viewer’s eye away from the distractions in the corner, towards the center of the image.

Without Vignetting
With Vignetting

Black & White Background – We mask out the background in Greyscale making the subject stand out. Please note, this is not an automated process and is very time consuming. The results are worth it though!

Normal
Black & White Background

If I add an option, do I only get the 1 image?
No, you will still receive and be able to download the original image. As the options need to be manually processed on the image, you will receive another email within 24-48hrs with a download link when the modified image is available.

What’s the go with Licensing, it seems so complex?
An explanation of our licensing is here. This details the extend to which you can use your purchased image. This is seperate to the image size. It also gives you the legal right to have your purchased image/s printed professionally.

I see there are two of you, so who took my photo?
We have 2 photographers making up Wall2Wall Photos crew. It’s nice to know who it was that actually took your photo!

If your image starts with _DSC, your image was taken by Jodie. A little less experienced with snapping small, fast moving bikes she is learning very quickly. The quality and number of her images that are published is testiment to that!

If your image starts with _W2W, your image was taken by Richard. More experienced out of the dynamic duo, Richard has been mixing his passion for riding with his hobby of photography for many years.

Both Richard & Jodie ride and understand the love affair we all have with our machines. So if you pass us, and it’s safe to do so, feel free to pull up and say hi. We will be only to happy to have a chat!

What size image am I purchasing?
There are two aspects to an image purchase. The license (how the image is used) and the resolution (the image quality and file size).
The “free” image is 262kp or 634px wide.
The “Medium” image is 3mp or 2130px wide.
The “Large” image is 7mp or 3230px wide.
The “Full Size” images are at least 17mp or 5000px wide with most being closer to 36mp or 7379px wide depending on crop.

I downloaded my image to my phone, where did it go?
All photos are in a ZIP file and all phones will download the files to your download directory. Please note they will not automatically go to your Image Gallery!
To unzip your files follow the instructions in these tutorials:
For IOS (Iphone, Ipad etc.) devices, follow this tutorial.
For Android devices, follow this tutorial.