FAQ’s

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How do I register?
Go to this page, select a Username and enter a valid email address. You will be sent an email to the supplied email address with a verfication link.
If you haven’t received an email after 5mins, please check your Spam/Junk folder. Click on the link to verify your email.
A second email will be sent with your password.

I don’t like the password that has been supplied, can I change it?
Yes, go to this page to reset your password. You will need your valid email address or Username.

Do you offer refunds?
In most circumstances, no. The exception being when you have purchased a low resolution and high resolution photo of the same image. We will refund the cost of the lower resolution image. This is because your higher resolution images supercedes the lower resolution image and license.

I purchased a photo, do I get a hard copy?
No, all our images are digital and delivered digitally. You will receive a link to download your purchased images a minute or two after you have completed checkout.

I purchased a Canvas, how long before I get it?
It depends on how busy our supplier is. We endevour to have canvas prints delivered within 2 weeks of an order.

What’s the go with Licensing, it seems so complex?
An explanation of our licensing is here. This details the extend to which you can use your purchased image. This is seperate to the image size. It also gives you the legal right to have your purchased image/s printed professionally.

What size image am I purchasing?
There are two aspects to an image purchase. The license (how the image is used) and the resolution (the image quality and file size).
The “free” image is 262kp or 634px wide.
The “Medium” image is 3mp or 2130px wide.
The “Large” image is 7mp or 3230px wide.
The “Full Size” images are at least 17mp or 5000px wide with most being closer to 36mp or 7379px wide depending on crop.

I downloaded my image to my phone, where did it go?
All photos are in a ZIP file and all phones will download the files to your download directory. Please note they will not automatically go to your Image Gallery!
To unzip your files follow the instructions in these tutorials:
For IOS (Iphone, Ipad etc.) devices, follow this tutorial.
For Android devices, follow this tutorial.


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